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Fee Dispute & Defined Billing Policy

Fee Dispute, Cancellation & Reversionary Hourly Rates Policy

At Anglo Siam Legal, we aim to make legal services accessible, transparent, and predictable. While the majority of our services are conducted on a Fixed-Fee Basis to provide budget certainty, our non-refundable policy reflects the reality that legal work is heavily front-loaded.

This policy outlines how fees are calculated, under what conditions services may be terminated, and how work is quantified via Private Hourly Rates in the event of a dispute, client cancellation, or service termination.

1. Fixed-Fee Services & Non-Refundable Policy

Once you have instructed our firm and/or work has begun, all agreed-upon fixed fees are strictly non-refundable. By instructing our firm and transferring professional fees or retainers, you enter into a mutual agreement to abide by these terms and conditions.

Comprehensive Scope of Front-Loaded Work

Fees remain non-refundable in full if you change your mind, alter your instructions, decide to cease legal work, or if opposing parties reach an external agreement without further action from us. This policy is in place because significant professional time is invested across both litigation and documentary matters from the very outset, explicitly covering:

  • Front-Loaded Case Preparation & Strategy: Concurrently executing administrative file opening, comprehensive strategy formulation, internal team advice sessions, and complex legal drafting for both court litigation and formal documentary services.
  • Omnichannel Client Communications & Conferences: Time invested in hosting formal client conferences (in-person or digital) alongside the continuous monitoring, reviewing, and replying to client instructions or inquiries across any and all communication platforms.
  • Integrated Documentation & File Review: The simultaneous review of evidence, preparation of information packs, regulatory conflict checks, client onboarding protocols, and ongoing administrative management required to position a case for either amicable settlement or formal court action.

Court Litigation Exception: Fees for active court litigation cases can only be refunded, in part or in full, if an independent Thai regulatory body or a competent court of law issues a formal finding of negligence against our firm. We commit to performing to the best of our abilities and exercising due diligence in the conduct of all services.

2. Termination of Service due to Client Conduct

Anglo Siam Legal maintains a strict zero-tolerance policy toward unprofessional behavior. We reserve the right to immediately discontinue our services and terminate our instructions if our staff, lawyers, or partners are subjected to:

  • Insulting, abusive, threatening, or intimidating behavior or communications.
  • Challenging, disruptive, or highly obstructive behavior.
  • Unfounded accusations, name-calling, or verbal abuse (including swearing and profanity) on any communication platform.

In the event that we terminate our services due to a breach of client conduct, all fees paid remain entirely non-refundable.

3. Fee Disputes, Cancellations & Reversion to Private Hourly Fees

Notwithstanding our standard policies above, in the event of any dispute over fees, a request for a refund, or a premature cancellation/discontinuation of services by the client, Anglo Siam Legal reserves the right to quantify and demonstrate the exact extent of the work carried out.

To achieve this, the matter will automatically revert from a fixed-fee structure to a Private Hourly Fee basis calculated retroactively.

What is Billable Upon Reversion?

When a matter reverts to private hourly fees, all actions taken on your file are billable as standalone service costs. This includes work that may have previously been absorbed into the fixed fee, such as:

  • Administrative Setup: Client onboarding, regulatory conflict checks, and administrative file opening.
  • Consultations: Any and all consultations completed during the initial inquiry stages or during the course of the work.
  • Internal Operations: Internal firm communications, strategy sessions, inter-office staff conferences, and file preparation.
  • Client Communications: Any and all communications from or to the client or third parties by any means (including but not limited to emails, phone calls, LINE, WhatsApp, or other messaging applications).

How Reversionary Fees are Calculated

All items listed above will be billed as standalone services at our standard applicable private rates, calculated strictly using the Western Standard 6-minute block increment system (where any fraction of a 6-minute block is rounded up to the next full block).

Fee Earner / Service CategoryHourly Rate (THB)
Secretaries / Paralegal Staff฿2,750 / hour
Accountant Advice฿3,500 / hour
Junior Lawyers฿4,000 / hour
General Legal Matters / General Attorney Time฿4,500 / hour
Senior Lawyers, Management Partners & Consultants฿5,500 / hour
Directors, Partners & Internationally Qualified LawyersRates available upon request

Note: If the total accumulated hourly work exceeds the initial fixed fee deposit received, the firm reserves the right to invoice the client for the remaining outstanding balance.

4. Supplementary Hourly & Communication Fees

For ongoing reference, or where matters naturally fall outside a fixed-fee agreement, the following standardized rates apply:

Out-of-Office Government Escort

If you require a Thai attorney to accompany you to a government office (excluding Police Stations):

  • Rate: ฿3,000 per hour (Plus all applicable expenses, government fees, and transportation costs).
  • Note: Minimum hours apply.

Written/Online Communication & Inquiries

Advice via email or online platforms is structured precisely based on the length and depth of the inquiry:

  • Very Short Advice: Free of charge.
  • Short Inquiries (1–2 paragraphs): ฿500.
  • Medium Inquiries (3–5 paragraphs): ฿750.
  • Long Inquiries (More than 5 paragraphs): ฿1,000 (+ ฿300 for every 6 minutes of review and research required).

5. Standard Exclusions from Fixed Fees

For avoidance of doubt, standard fixed-fee packages never include the following disbursements and secondary legal actions. These must be funded separately by the client:

  1. Court & Government Fees: Court filing fees or financial application fees (typically 2% of the total amount claimed).
  2. Post-Judgment Actions: Appeals, secondary motions, or the execution of court decisions (e.g., asset tracing, seizing, or selling a property awarded in a judgment).
  3. Language Services: Foreign translations, formal legalization of documents, or certified court translators.
  4. Logistics: Travel expenses, accommodation, or external interpreter fees for out-of-office matters.

Summary, where there is a dispute or refund request not withstanding our policy any and all work will revert to stand alone service fees and private hourly rates.